That it is desirable to promote an economic environment that supports. Property practitioners act 22 of 2019 english tshivenda. The right to return goods applicable sections of the consumer protection act, 68 of 2008. Arrangement of sections chapter 1 interpretation, purpose and application part a interpretation 1. Oct 27, 2016 i have been asked the following questions on numerous occasions. The consumer protection act applies to every transaction, promotion or supply of any goods and services occurring within of south africa. It is hereby notified that the president has assented to the following act, which is. The consumer protection act, 2008, no 68 of 2008 was signed into law on 24 april 2009. Modern day advances in technology allow consumers to be contacted anytime day or night via email, sms and telephone calls. The consumer protection act 68 of 2008 cpa seeks to regulate such communication by advertisers by empowering the consumer to restrict unwanted direct marketing. Consumer protection act 68 of 2008 south african government. The consumer protection act spells out the rights of the consumer and the responsibilities of the supplier.
Jan 29, 2018 a consumer is someone who can make the decision whether or not to purchase an item at the store, and someone who can be influenced by marketing and advertisements. What is the impact of the consumer protection act cpa on cell phone contracts and the cellular industry. Recently, video and podcast material has been added to the site, including indepth video interviews with some of south africa s leading opinion makers. The consumer protection price and supplies control act regulations made by the minister under section 35 of the consumer protection price and supplies control act 1. Legalwise offers assistance and information on the consumer protection act in south africa. Before the passing of the act in 2009, consumer protection in south africa was not sufficiently regulated. The national consumer protection act western cape government. Fundamental rights the consumer protection act south africa the consumer protection act. Polity offers free access to south african legislation, policy documents and daily political news. Pn stoop the consumer protection act 68 of 2008 and. Consumer protection act further outlines these key consumer rights, of which all south african.
These regulations may be cited as the consumer protection control of imports regulations 2017. The consumer protection act your guide to consumer rights. The south african airline industry is in the process of drafting an industry code of conduct for the consumer protection act. South african consumer service bodies home brand south africa. It is for persons who take up credit in the form of a loan, lease, instalment sale, credit card or obtaining goods or services on credit, etc from a credit provider. The act is aimed at promoting fairness, openness and good business practice between the suppliers of goods or services and consumers of such goods and services. In evaluating the provisions of the cpa, it is necessary to take notice of the malpractices it seeks to address. The primary objective of the consumer protection act is to establish consumer rights and provide free, effective and efficient enforcement of those rights through the establishment of the national consumer commission ncc. Pdf the consumer protection act of south africa keagan.
Consumer protection act, no 68 of 2008 legal legal and. The information contained herein is a summary of some of the key aspects of the consumer protection act, 68 of 2008 hereinafter referred to as the act, and the regulations, and is issued to clients as a general overview thereof. The consumer protection act cpa not only has socioeconomic consequences, but more specifically, impacts on the insurance industry in a major way. The act sets out the minimum requirements to ensure adequate consumer protection in south africa. The consumer protection act and cell phone contracts. Arrangement of sections sections chapter 1 interpretation, purpose and application part a interpretation 1.
This act comes into operation on a date fixed by the president by proclamation in the gazette. Every transaction occurring within the republic of south africa. The cpa applies to every transaction occurring within south africa for the supply of goods or services, unless the transaction is exempt from the application of the cpa. Background to the cpa the cpa is the result of a long process of reform and development in the field of consumer protection in south africa. Be it therefore enacted by the parliament of the republic of south africa, as follows. Return of goods under the consumer protection act in south africa. Pdf consumer protection law in south africa, africa and globally have undergone significant growth in the past ten years. A consumer includes any business with a total annual turnover that is less than. December, 1986 an act to provide for better protection of the interests of consumers and for that purpose to make provision for the establishment of consumer councils and other authorities for the settlement of consumers disputes and for matters connected therewith.
The south african consumer protection act, no 68 of 2008 was signed on 24 april 2009 and the purpose of the act is to protect the interests of all consumers, ensure accessible, transparent and efficient redress for consumers who are subjected to abuse or exploitation in the marketplace and also to give effect to internationally recognised. Consumer protection act regulations i, dr rob davies, minister of trade and industry, in terms of and under section 1201 of the consumer protection act, 2008 act no. South africa emulates many firstworld countries and aligns itself with the united nations and the european union guidelines on consumer protection by codifying a common law for consumer rights. Unfortunately, we cant help you if you are a consumer in need of protection. When can a consumer return goods under the consumer protection act cpa in south africa. This act constitutes an overarching framework for consumer protection, and all other laws which provides. The impact of the consumer protection act on insurance. The consumer protection act and five common law principles. The consumer protection act cpa applies to the supply of goods and services within south africa, and this act expressly defines residential accommodation as a service, meaning that residential leases are affected by this act. E it therefore enacted by the parliament of the republic of south africa, as follows.
Consumer protection act the banking association south africa. The south african national consumer protection act cpa came into effect on 1 april 2011. Interpretation part b purpose, policy and application of act 3. The consumer protection act applies to the following. The consumer protection act on the voetstoots clause seesa. When can you return damaged or defective goods or items. Jul 10, 2012 but south african consumers rights are protected by law, which means they can demand redress. Airlink is bound by the provisions of the consumer protection act, 68 of 2008. We have 40 years legal experience on how to comply with the cpa to protect the consumer.
National consumer protection institutions consumer prorection. Every transaction occurring within the republic of south africa promotion or supply of any goods and. The south carolina department of consumer affairs scdca department is the states consumer protection agency. In terms of the consumer protection act 68 of 2008 cpa, does a supplier have the right to first repair goods supplied by it before having to replace or refund the purchase price for the goods, in circumstances in which the goods are defective.
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